Introduction and Data Controller

faroquelent operates as your trusted financial education platform, and we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website or use our services. As the data controller, faroquelent ensures compliance with UK data protection laws, including the UK GDPR and Data Protection Act 2018.

Our commitment goes beyond legal requirements—we believe transparency builds trust. Whether you're browsing our educational resources or engaging with our financial analysis tools, you deserve to know exactly how your information is handled.

Information We Collect

We collect information through various channels to provide you with relevant financial education content and improve your learning experience. The types of data we gather include both information you provide directly and data collected automatically during your interaction with our platform.

Personal Information You Provide

• Contact details including name, email address, and phone number when you register or contact us
• Professional background information to tailor educational content to your experience level
• Learning preferences and goals to personalise your educational journey
• Feedback and survey responses to improve our services
• Communication records when you interact with our support team

Automatically Collected Information

• Device information including IP address, browser type, and operating system
• Usage patterns such as pages visited, time spent on content, and learning progress
• Technical data including screen resolution, language preferences, and timezone
• Referral information showing how you found our website

How We Use Your Information

Your information serves specific purposes that directly benefit your learning experience. We've structured our data usage around clear, legitimate purposes that align with providing quality financial education.

We never use your personal information for automated decision-making that would significantly affect you. All our data processing involves human oversight, particularly when it comes to personalising your educational experience or providing customer support.

Your Rights Under UK Data Protection Law

As a UK resident, you have comprehensive rights regarding your personal data. We've made exercising these rights straightforward and transparent. Here's what you can request and how to do it:

To exercise any of these rights, email us at info@faroquelent.com with your specific request. We'll respond within one month and won't charge a fee unless your request is clearly unfounded or excessive. You also have the right to lodge a complaint with the Information Commissioner's Office if you're not satisfied with our response.

Data Security and Retention

Protecting your information involves multiple layers of security measures. We use industry-standard encryption for data transmission and storage, regular security audits, and strict access controls. Our team receives ongoing training on data protection best practices.

Security Measures

• SSL encryption for all data transmission between your device and our servers
• Regular penetration testing and vulnerability assessments
• Multi-factor authentication for staff accessing personal data
• Automated backup systems with encrypted storage
• Incident response procedures for potential data breaches

Data Retention Periods

We keep your personal information only as long as necessary for the purposes outlined in this policy. Contact information is retained for three years after your last interaction with us, while usage analytics are anonymised after 12 months. Legal requirements may sometimes require longer retention periods.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and provide personalised content recommendations. We distinguish between essential cookies necessary for site functionality and optional cookies that help us understand user behaviour.

Cookie Categories

• Essential Cookies: Required for basic site functionality, login sessions, and security features
• Analytics Cookies: Help us understand which content is most valuable and how users navigate our site
• Preference Cookies: Remember your settings and customisation choices
• Marketing Cookies: Used only with your explicit consent to show relevant educational content

You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may limit some website functionality, but we ensure essential features remain accessible regardless of your cookie choices.

Third-Party Services and International Transfers

We work with carefully selected third-party services to deliver our educational platform effectively. These include hosting providers, analytics tools, and customer support platforms. Each provider undergoes thorough vetting to ensure they meet our data protection standards.

Data Processing Partners

• Cloud hosting services for secure data storage and website delivery
• Email service providers for educational content distribution
• Analytics platforms to understand content effectiveness
• Customer support tools to manage your inquiries efficiently

Some of our service providers may process your data outside the UK. When this occurs, we ensure appropriate safeguards are in place through adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under UK data protection law.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or data protection best practices. When we make significant changes, we'll notify you through email or prominent website notices at least 30 days before the changes take effect.

Minor updates, such as clarifications or contact information changes, will be published immediately with the updated date clearly displayed. We encourage you to review this policy periodically to stay informed about how we protect your information.